These terms apply to TekBooks, TekDine, TekMart, TekFleet, TekHub, TekAudit, TekHealth, TekStay and TekCV.
Version 2026-11-10 · 10 November 2026 · TekMalia FZE LLC
These Terms of Use, together with the Subscription, Refund & Cancellation Policy and the Privacy Notice below (together, the “Terms”), are a binding agreement between TekMalia FZE LLC (“TekMalia”, “we”, “us”) and the business that uses the Tek app (“you”, “the customer”), and every person who signs in to the Tek app on the customer’s behalf.
By ticking “I agree”, signing up, choosing a plan or using the Tek app, you confirm that you have read, understood and accepted these Terms and that you are authorised to accept them for your business. If you do not agree, do not use the Tek app.
Version 2026-11-10, effective 10 November 2026. Each acceptance is recorded with the user’s name, date, time, language and device, and kept in the audit log.
the Tek app is a product of TekMalia FZE LLC, a free zone company registered in the Ajman Free Zone, United Arab Emirates. Contact us through Help › Support – contact TekMalia inside the app, or at www.tekmalia.com.
the Tek app, TekBooks, TekDine, TekMart, TekHealth, TekStay and TekFleet (the “Tek apps”) are original works. They were designed and written from scratch by their creator for TekMalia. They are not copies, clones or derivatives of any other product, and they do not contain the source code of any other point-of-sale, hospital, hotel, retail, valet, fleet or accounting software.
All rights in the Tek apps belong exclusively to TekMalia. This covers the source code, object code, database structures, screens and layouts, workflows, the names “Tek”, “TM” and “TekMalia”, logos and icons, help guides, screenshots, templates, demo data and documentation. They are protected by UAE Federal Decree-Law No. 38 of 2021 on Copyright and Neighbouring Rights, the UAE trademark laws and international copyright treaties. All rights not expressly granted to you are reserved.
Names of other companies, products and services shown in the app are the property of their owners. Examples include payment providers, delivery apps, accounting systems, toll operators, insurers, messaging apps and government portals. They are mentioned only to describe compatibility or integration. Their mention does not mean any affiliation with, or endorsement by, those owners. Public standards used by the app (for example PINT-AE / UBL e-invoicing, VAT formats and QR codes) remain the property of their publishers.
While your subscription or free trial is active, TekMalia grants you a limited, non-exclusive, non-transferable, revocable licence to use the Tek app for the internal operations of your own business, within the limits of your plan (sites/outlets, devices and users).
You must not:
(a) copy, modify, translate, frame or create works based on the Tek app, its screens or its help content;
(b) reverse engineer, decompile or disassemble it, or try to extract its source code, except where the law expressly allows this;
(c) sell, rent, sub-license, white-label or resell it, or let anyone outside your business use it;
(d) remove or change any copyright, trademark or TekMalia notice;
(e) use it to build a competing product, or copy its features, layouts or workflows into another product;
(f) break or bypass the licence lock, the trial period, plan limits or security features;
(g) use it for anything unlawful, or to store unlawful, infringing or harmful content.
A breach of this section ends your licence immediately. It may also lead to civil and criminal liability under UAE law.
Every new account gets a 15-day free trial with all features, devices and reports. No card is needed. The trial ends automatically after 15 days, and the app then locks until a plan is chosen. Your data is not deleted, and Export & backup stays available while the app is locked. We may change, shorten or end free trials for new accounts at any time.
Prices are shown in UAE dirhams (AED) and exclude VAT. UAE VAT at 5% (or the rate then in force) is added to every invoice. Each plan has limits on sites or outlets, devices and users. If you need more, you must upgrade.
Subscriptions renew automatically at the end of each monthly or yearly period, at the price then in force, until you cancel. Card payments are processed by our payment provider (Stripe). TekMalia does not see or store your full card number. Bank-transfer customers pay against an invoice before the period starts.
We may change prices with at least 30 days’ notice in the app or by email. A new price applies from your next renewal. Discount codes and launch offers apply only as stated, cannot be exchanged for cash, and cannot be combined unless stated.
Upgrades take effect immediately, and any difference may be charged pro rata. Downgrades take effect at the next renewal.
If a renewal payment fails, we email you and our payment provider retries the charge. You keep full use of the Tek app for 7 days after the end of the paid period (the grace period).
If the amount is still unpaid after the grace period, the Tek app locks on every device and in the cloud. While it is locked:
• check-in, sales, payments, day close, reports and similar features cannot be used;
• sign-in, Account & subscription, Export & backup, Help and these Terms stay available;
• new changes are no longer synced to the cloud. Changes already saved on a device are kept and sync once you pay.
Paying the outstanding amount unlocks everything straight away. Your data is not deleted because of non-payment. Fees for the period already used remain due.
You may cancel at any time in Account & subscription, or by contacting TekMalia. Cancellation takes effect at the end of the monthly or yearly period you have already paid for. You keep full use until then, and there is no further charge.
After cancellation the app locks. You can still sign in to export and back up your data, and you can re-subscribe at any time with your data intact. If you ask us in writing to delete your cloud data, we will delete it within 30 days, except where the law requires us to keep records.
We may suspend or end your account if you seriously breach these Terms, misuse the service, do not pay, or if the law requires it. Where reasonably possible, we will give you notice and a chance to export your data.
• Free trial: nothing is charged, so there is nothing to refund.
• Monthly plans: fees are not refundable, including for unused days or features, when you cancel part-way through a month.
• Yearly plans: if you cancel within 14 days of your first yearly payment, you get a full refund. After 14 days, yearly fees are not refundable for the rest of the year.
• Duplicate charges, charges made after a cancellation that took effect, and charges made in error by TekMalia are always refunded in full.
• Implementation, data-loading, training, custom work and hardware are not refundable once delivered.
Refunds go back to the original payment method within 14 business days of approval. Bank charges and exchange differences are not covered. To ask for a refund, raise a support ticket in the app. Nothing in this policy limits any right you have under UAE consumer protection law that cannot be excluded.
Your business data belongs to you. This includes your customers, patients, guests, tenants, products, vehicles, sales, documents and settings. TekMalia processes it only to provide the Tek app to you, to keep it secure, to give you support when you ask, and as required by law. We do not sell your data, use it for advertising, or share it with anyone except the service providers we need to run the Tek app (cloud hosting, payment processing, email and SMS delivery). Those providers are bound by confidentiality.
Data is stored on your devices and, if you use the cloud, in the TekMalia cloud, with daily backups. You can export your data at any time in Excel/CSV or as a full backup file.
You are the controller of the personal data you enter about other people. You must have a lawful basis and any consents needed under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and any other law that applies to you. This applies in particular to photos, signatures, ID numbers, health information and CCTV references. TekMalia acts as your processor and helps you answer requests from data subjects.
Fingerprint and Face ID sign-in is handled by your device’s own security. TekMalia never receives your fingerprint or face data.
You are responsible for:
• the accuracy of everything you enter and approve, including prices, tariffs, discounts, tax codes, VAT returns and e-invoices you send;
• checking reports and postings before relying on them;
• choosing who may sign in and with which role;
• keeping PINs, passwords, patterns, API keys and devices secure;
• keeping backups of data held only on a device that is not linked to the cloud;
• complying with every law, licence and regulator requirement that applies to your business.
the Tek app is a tool to help you run your business. It does not replace your accountant, tax agent, lawyer or other professional advisers.
the Tek app can post sales, receipts, VAT, purchases and expenses to TekBooks or to any other ERP or accounting system you choose. It can do this through account mappings, export files, webhooks or the Tek app API. You choose and approve the mappings, and you are responsible for checking what is posted. TekMalia is not responsible for errors caused by wrong mappings, or by changes, outages or limits in a third-party system.
Third-party services connected to the Tek app are governed by their own terms and prices. These include payment gateways, card terminals, delivery apps, accredited e-invoicing service providers (ASPs), insurers and payers, government portals, messaging apps, toll and fine systems, and hardware. TekMalia does not control them and is not liable for their availability or actions.
We work to keep the Tek app available and secure. Because the Tek app saves your work on the device first, it keeps working offline, but internet-based features (cloud sync, online payments, messaging, e-invoicing) need a connection. We may update, improve, add or retire features. We will not remove a core feature of your plan during a period you have paid for without reasonable notice. Support is provided in English and Arabic through in-app tickets during UAE business hours. Beta or preview features are provided as they are.
the Tek app is provided with reasonable skill and care, but “as is” and “as available”. To the extent the law allows, TekMalia gives no other warranty, including fitness for a particular purpose or uninterrupted, error-free operation.
To the maximum extent permitted by UAE law, TekMalia is not liable for any indirect, consequential or special loss. This includes loss of profit, revenue, data, goodwill or business, and fines or penalties caused by data you entered or approved. TekMalia’s total liability for all claims in any 12-month period is limited to the subscription fees you paid for the Tek app in that period. Nothing in these Terms limits liability that cannot be limited by law.
You will indemnify TekMalia against claims by third parties arising from your data, your use of the Tek app in breach of these Terms, or your breach of the law.
We may update these Terms, for example for new features, legal changes or prices. When we make an important change, the Tek app shows the new version and every user must accept it before continuing. If you do not accept a change, you may cancel. You will receive a refund under section 9 if it applies. The version and date are shown at the top of these Terms.
These Terms are governed by the federal laws of the United Arab Emirates as applied in the Emirate of Ajman. We will first try to settle any dispute amicably through a support ticket and a meeting. If the dispute is not settled within 30 days, the courts of the Emirate of Ajman have exclusive jurisdiction.
These Terms are issued in English and Arabic. If the two versions differ, the English version prevails to the extent permitted by law. If any part of these Terms is found invalid, the rest remains in force.
Each app adds terms specific to its field (restaurants, retail, healthcare, hotels & property, valet & fleet). These are shown inside the app and must be accepted before use.